What should I include in a Discord support ticket?

Your checkout order ID, Windows version, Palworld server type, product tier or utility name, and a screenshot of the loader or EAC error. Download files only from your portal—not from DMs.

Why does the homepage status banner matter?

It shows whether cheat modules are online after Palworld or anti-cheat patches. Do not launch while status is offline; wait for the updated loader from your portal.

Where do I get help choosing Lite, Pro, or Elite?

Use the products hub, Lite vs Pro guide, features guide, FAQ, and buyer reviews before purchase. Open a ticket only if you still cannot match a tier to your playstyle.

Support

Palworld Hacks Discord Support

Open a Discord ticket for Palworld loader errors, HWID Spoofer setup and checkout help.

Discord support

Join Discord and open a ticket for loader, HWID, and account issues.

Join Discord

Include in your Discord ticket

Order ID

Your Zadeyo / checkout order ID from the purchase confirmation.
Issue type

Loader, HWID Spoofer, Skin Changer, or account access—say which one.
Error screenshot

Exact error text or a screenshot from the loader or game.

Before you open a ticket

Check the live status banner on the homepage and in Discord #status—especially after a Palworld update or anti-cheat patch. If status is offline, wait for the new build instead of forcing an old loader.

Download the loader only from your operator portal (linked in your order email). Do not run files from DMs, YouTube links, or forum attachments.

Have your checkout order ID, Windows version (10 or 11), Steam Palworld build, and a screenshot of the exact error ready. Redact unrelated personal info from screenshots when possible.

Loader and in-game issues

Start the loader before Palworld, use the setup guide tier for your purchase, and test on a private or low-pop server with conservative ESP ranges and aim smoothing.

If Easy Anti-Cheat shows “failed to initialize,” read the EAC errors guide on the blog first—many cases are driver or overlay conflicts, not a ban. Include whether the issue started right after a patch.

For aimbot or ESP tuning, say which weapon and server type (Official, Community, Modded) you use. Staff can suggest portal presets; they cannot guarantee ban immunity.

HWID Spoofer and utilities

HWID tickets: note whether you are on a fresh Steam account, if EAC flagged hardware, and whether you ran the compatibility scan from the spoofer guide. Follow cleanup steps before relaunching Palworld.

UGC tickets: describe ban type (Steam, EAC, server admin) and what appeal steps you already tried. UGC tools organize cases—they do not automatically remove bans.

Skin Changer tickets: confirm you purchased the utility or Elite tier that includes it, and whether the issue is preview-only (client-side) versus a loader error.

Checkout and portal access

If payment succeeded but portal access is missing, wait a few minutes and check spam for the order email. Open a ticket with the order ID and the email used at checkout—do not share card numbers in Discord.

Wrong tier purchased? Ask in a ticket before rebuying; staff may advise upgrade paths through the portal when available.

Refund requests must match the criteria in our Terms of Sale (fault on our side on a supported setup with status online). Change-of-mind or ban-related refunds are not offered.

Buying help (pre-purchase)

Compare Lite, Pro and Elite on the products hub, read Lite vs Pro and the features guide, or search the FAQ for tier and ban-risk questions. Reviews on /reviews/ are grouped by product for ESP, Elite, spoofer, and UGC feedback.

Utility shoppers: use the utilities comparison table for HWID Spoofer vs UGC vs Skin Changer, then open the product page for screenshots and requirements before Get access.

What to expect from support

Tickets are answered in Discord when staff are online—peak times follow EU and US evenings. One ticket per issue keeps threads clear; bump only after 24 hours with new logs if nothing changed.

We do not provide ban guarantees, server unbans, or instructions to evade Pocketpair rules. We help with loader delivery, setup, and product behavior described on palworldhacks.com.